Far North Flooding – Community Assistance Information

The SA SES is gathering information about any immediate or ongoing support needs within flood affected communities. If you need help being connected with access to essential items such as: Food, Water, Medication, Livestock or fodder support.

Phone

1800 302 787

While the SA SES does not supply these items directly, we can assist in connecting you with the appropriate services and support.

When you call the Far North Flood Infoline, the call takers will have a conversation with you to get a picture of your situation. They will talk with you about some or more of the following topics.

People

We’d like to get a clear picture of who is being affected.

  • How many people are staying on the property right now?
  • Is anyone there who has a medical condition or is at higher risk?
  • Is anyone injured, unwell, or needing medical help? (if urgent, call 000 immediately)
  • Do you need any medical supplies, medication, or medical equipment?

Property

We’d like to get a clear picture of your physical environment impacts

  • Can you safely stay where you are at the moment?
  • What impacts are you seeing on your property from the flooding?
  • Are things getting worse, staying the same, or improving?
  • At what point would you no longer be able to stay there?
  • Do you have buildings, chemicals, fuel, or other hazards we need to know about?
  • Could any of these hazards become dangerous if flooding increases?

 
Supplies

Have you got access to your usual supply chain for food, fuel and fodder etc? If you cannot access your usual supply chain, and the SES are able to help deliver your supplies, are you able to:

  1. Can you order any of your supplies such as food, water, fuel, fodder, etc and have it delivered to a ‘hub’ near your property, that the SES can then collect and on-deliver to your property. (Note the Hub location is still TBC)
  2. If yes, please ensure you have an understanding of how and where you would source the above supplies from, how it would be packaged, the quantity, size and weight of the goods.

Looking ahead: What do you think you’ll need over the next few days, weeks, or months?

Access

If supply delivery can be arranged

  • Are you currently cut off and unable to leave the property?
  • What access do you still have (roads, tracks, waterways)?
  • What resources do you still have on hand (fuel, food, equipment)?
  • Is there space on your property where a helicopter or light aeroplane could land?
  • What is the closest township to your property that still has road access?

 
Health & sensitive questions

  • Are you finding it hard to cope or feeling overwhelmed at the moment?
  • Would it help to talk with someone about your mental health or stress levels?
  • Are things at home feeling tense or unsafe?
  • Do you have any concerns about family or domestic violence or your personal safety?