Far North Flooding – Community Assistance Information

Far North Flood Infoline – 1800 302 787

If you live in a flood-affected area in the Far North, you can call the Far North Flood Infoline for help. This service connects you with support for essential needs, including:

  • fuel
  • food
  • drinking water
  • medication
  • livestock or fodder support

The South Australian State Emergency Service (SES) does not provide these items directly. Instead, we help link you with the right agencies and services that can assist.
You can also download the Far North Flooding Community Assistance Flyer to keep or share in your community.

Far North Flooding Community Assistance Information – Flyer – SES (PDF, 2.15 MB)

Why you should call the Far North Flood Infoline

Call the Infoline if:

  • you are isolated by flooding
  • you are running low on essential supplies
  • your usual delivery or supply routes have been cut off
  • you need support to keep people or animals safe
  • you are unsure what help is available and need advice.

The sooner you call, the sooner we can understand your situation and connect you with support.

What to expect when you call

When you call, a call taker will have a conversation with you and ask some questions, so we can understand what you need. They may ask about:

  • People on your property: who is there, and if anyone needs specific help (e.g. medical needs or mobility concerns)
  • Safety of where you are: how your property has been impacted, whether it’s safe to stay, and if there are any hazards (like chemicals or damaged structures)
  • Access to supplies: if you can still get food, fuel, water or fodder, and if your normal supply chain may be disrupted in the coming days or weeks
  • Access to and from your property: whether roads or tracks are passable, and what options exist for delivering essential items to you.
  • Health and wellbeing: how you and others are coping, and any risks to personal safety or wellbeing.

These questions help us understand what support you need and how we can help arrange it.


Floods and primary production – animals, weeds

Information on animal safety in emergencies, and recovery after flood for land, crops, and animals is available on the Department of Primary Industries and Regions (PIRSA) website at www.pir.sa.gov.au/floods 

Floodwaters may bring exotic and invasive pests, weeds or diseases into South Australia, as well as a higher risk of mosquito-borne diseases.

Pastoralists and other residents within the flood zone should be alert to signs of disease in their livestock and, if concerned, call the Emergency Animal Disease Hotline on 1800 675 888.

If you suspect invasive weeds or plant pests, call the Exotic Plant Pest Hotline on 1800 084 881. 

Information specific to the mosquito-borne disease Japanese Encephalitis can be found at pir.sa.gov.au/je-virus 

Animal disease

Visit PIRSA’s website at pir.sa.gov.au/reporting-animal-disease for information on symptoms to report, how to report, and more.

Wellbeing

PIRSA's Family and Business (FaB) Mentors are available to help primary producers navigate challenging times. They offer a free service for primary producers, their families, and associated businesses impacted by adverse events.

FaB Mentors work closely with service providers and can connect you to support options. They are independent, confidential, and experienced in dealing with difficult situations. Visit www.pir.sa.gov.au/fabs or call 1800 931 314 to connect or learn more.